Royal Mail app

Keep tabs on your deliveries.Track parcels, buy postage, arrange a collection, find drop off points and book redeliveries, all on the Royal Mail App. We’re always adding great new features and improvements to give the best Royal Mail experience, on our app. You can now set a Safeplace for where your postie should leave your parcel when you’re not in. And soon you’ll be able to set a preferred neighbour too!

Main Features

Track an Item:

Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery.

Send an Item:

Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free.

Book a Collection:

Send and return your parcel from home or work Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us.

Services Near You:

We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours.

Book a Redelivery:

Missed a delivery Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day!

Change Your Delivery Options to Suit You:

You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent.

Set up a Redirection

Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands.

Many More Great Features:

Find the size and format of your parcel using our Augmented Reality Parcel Sizer;

See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to;

Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes;

Save items you are tracking and add an alias name making them easier to identify;

Save postage receipts – simply take a photo of your receipt and store it to the app;

Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App

Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks.

Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login.

Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item.

See what you can do on the Royal Mail App

Track deliveries

Receive instant push notification updates on progress of your deliveries

Send items

Buy postage in just a few simple steps, we can collect your items and bring the label or you can drop off

Arrange a parcel collection

Book collections for your items when you purchase postage, or for items you already have labels for

Tell us your delivery preferences

Set a Safeplace for your items when you’re not in.

Book a redelivery

We’ll automatically attempt delivery again the next working day, or you can book a redelivery on the app

Find your nearest drop off points

Find Postboxes, Lockers, Parcel Postboxes, and Parcelshops (including Collect+ and Post Office branches).